Consolidating call centres edatingprofile com
This means either freeing up your staff from day-to-day operations or finding attritional short-term resource to deliver the changes you need.PSS is an independent business that helps manage large-scale and highly complex consolidation programs.
Are contact center costs spiraling out of control with no end in sight as mergers and acquisitions grow?
Customer sales and service contact centers have long been recognized as key enablers to an enterprise’s customer retention and revenue growth strategies.
In many growth organizations, new contact centers have sprung up for each line of business, operational function or new venture.
With technology and staff changing frequently you may not have a full understanding of all of your current assets.
Whilst staff are familiar in managing day-to-day activities you probably wont have the bandwidth or experience to take on major change projects at the same time.
We offer a range of change and transition capabilities.